Book with confidence - our customer promise explained

We recognise that we are all living in uncertain times.

The Conway Confidence Guarantee means you can book your next visit to the Conway Centres safe in the knowledge that you are covered if the Coronavirus pandemic affects your booking.

payment protection
Covid Payment Protection

We promise the reassurance you need to book your next visit to the Conway Centres.

We have worked closely with schools unable to attend their visits to the Conway Centres this year ensuring that no school has incurred a financial loss due to Covid-19. To give you complete peace of mind, we’re applying this guarantee to all 2020 and 2021 bookings.

If you are unable to proceed with your booking due to UK government restrictions related to Covid-19, we will support schools by:

Transferring your booking to a later date

Subject to availability, we will move your booking to a later date, with no admin fees or penalties.

Supporting you in making an insurance claim

For schools unable to reschedule their bookings, we are on-hand to support you through the insurance claim process. Through working together, many of our schools have told us that this was a very straightforward process.

Offering a full refund

It is of course our hope that schools will continue to support us through rescheduling visits or approaching insurance providers. We are committed to ensuring that schools do not incur a financial loss through booking with Conway Centres, and so where these options are not possible, we will refund you the full amount you have paid for your booking.

Conway Centres experience guaranteed

We promise you will have a brilliant visit.

Our focus is on making sure everyone feels safe when visiting our centres, so you might see some changes on your next visit to the Conway Centres. The highest possible hygiene measures are in place at all of our centres and our staff have received additional training in how to keep you and themselves safe.

Rest assured, we guarantee the same real-life outdoor experiences you expect from a visit to the Conway Centres, which we know make such a life-changing difference to young people’s lives.

First Class customer support

We promise you will receive all the support you need from our friendly bookings team.

Our phone lines have been open throughout this pandemic to support our schools at what we know has been a very difficult time.

Schools can continue to contact us on 01248 714501 or via conwaycentre@edsential.co.uk